Returns, Refunds & Complaints – Flower Delivery White City

Our Commitment to Freshness in White City

Flower Delivery White City is dedicated to delivering the freshest blooms across the area. As your trusted local florist, we serve households and businesses throughout White City with pride and care. Our fresh flowers guarantee means you can enjoy vibrant, long-lasting arrangements sourced and crafted for maximum beauty and satisfaction.

Damaged-on-Arrival Policy

We take every precaution to ensure your flowers arrive in perfect condition. However, in the unlikely event your bouquet or arrangement arrives damaged, please inform us as soon as possible upon delivery. Ideally, contact us on the same day, including brief details and photographs of the damage. This allows us to assess the issue quickly and take the necessary steps to resolve it.

Freshness Window & Guarantee

To uphold our fresh flowers guarantee in White City, we promise that our flowers will remain fresh for a minimum of 5 days from the time of delivery, provided they are cared for according to our guidance. If you feel your flowers have not met this standard for freshness, please get in touch within this window. While natural variations may occur, we always strive for the highest quality and longevity in every bouquet.

Refund and Replacement Options

Your satisfaction is our priority. Depending on the nature of the issue with your order, you may be eligible for the following options:

• Replacement: If your flowers arrive damaged or do not meet our freshness guarantee, we will replace them promptly at no extra cost.
• Refund: In cases where a replacement is not suitable, we offer a full or partial refund, depending on circumstances and the specifics of the complaint.

All refund or replacement requests should be made within 48 hours of the original delivery. This helps us maintain high standards and ensures that any issues are resolved quickly for every White City customer.

How to Make a Complaint

We value your feedback and use it to improve our service. If you are dissatisfied with any aspect of your order or experience with Flower Delivery White City, our complaints process is straightforward:

1. Contact our customer service team with your order details, a description of the issue, and any relevant photographs if applicable.
2. Our team will acknowledge your complaint promptly and investigate the matter thoroughly.
3. We aim to provide a resolution within 2 working days, offering a replacement, refund, or alternative solution as appropriate.

Proudly Serving White City Households and Businesses

As a local White City florist, we are committed to making sure every customer is delighted with their flowers. Whether we are brightening up your home or enhancing your business setting, you can trust Flower Delivery White City to stand by every delivery with our fresh flowers guarantee and responsive customer care.

If you have any queries about our returns, refunds or complaints process, please do not hesitate to reach out. Our friendly local team is always here to help.