These Terms & Conditions set out the basis on which Flower Delivery White City ('we', 'us', or 'our') provides flower delivery services to customers in White City and the surrounding areas via our online store. All references to 'you' or 'your' in these Terms & Conditions refer to the customer placing an order for flower delivery within our service area. Please read these Terms & Conditions carefully before placing an order. By accessing our website and placing an order, you agree to abide by and be bound by these Terms & Conditions.
Our online flower delivery service proudly serves customers based in White City and its surrounding regions. These Terms & Conditions apply to all orders placed for delivery within this specified area, whether for residential, commercial, or event purposes.
When placing an order for flower delivery with Flower Delivery White City, you must follow our simple and secure online ordering steps:
We reserve the right to decline orders which, in our opinion, cannot be adequately fulfilled – for example, orders with incomplete or inaccurate information, potential security concerns, or if the requested delivery address falls outside our service area.
All products and arrangements are subject to availability. While we endeavour to ensure that all floral arrangements displayed on our website are in stock and as described, seasonal supply and local demand may sometimes require us to substitute flowers or packaging of equal or greater value without notice. We aim to retain the overall aesthetic and quality of the design. Any such substitutions will be made at our discretion while maintaining the value and style of your order.The images shown are for illustrative purposes and actual arrangements may vary. If significant changes need to be made to your selected arrangement, we will contact you using the details provided at checkout.
We accept various secure payment methods as presented at checkout. All prices shown on our website are inclusive of VAT (where applicable) and are displayed in British Pounds Sterling (£). Delivery charges, if applicable, will be clearly indicated prior to order confirmation. By submitting an order, you confirm that the method of payment being used is yours or that you have authority to use it.
Payment for your order must be made in full at the time of ordering. Orders will not be processed or dispatched until payment has been received and cleared. If your payment is declined, we shall not be liable for delay or non-delivery of your order.
Once your online order and payment have been processed, you will receive an order confirmation with full details and a unique reference number. This confirmation serves as proof of purchase. Please review this confirmation carefully and notify us immediately if any details appear incorrect or incomplete. This order confirmation does not constitute acceptance of the order by us: acceptance of your order and completion of the contract between you and us will occur upon dispatch of the goods to the address provided, subject always to our right to refuse or cancel your order as detailed in these Terms & Conditions.
We endeavour to deliver all flower arrangements on or before the requested date specified in your order. Deliveries are made to the address provided during the ordering process and are subject to our delivery schedule and availability. Time windows are not guaranteed but we strive to accommodate specific delivery time requests where possible. If there are access issues or special instructions relating to the delivery address, please provide these at checkout.
For timely and successful delivery, it is your responsibility to ensure that the recipient is available at the delivery address. In situations where the recipient is not available, we may attempt to deliver to a neighbour or leave in a safe location, where appropriate and at our discretion, and a notification will be left. If a delivery cannot be completed due to incorrect details or accessibility issues, re-delivery may incur additional charges.
You may cancel your flower delivery order up to 24 hours before the scheduled delivery date for a full refund. Cancellations must be submitted via our designated online cancellation process or by contacting us through the customer account portal. Orders cancelled after this period may not be eligible for a refund due to the perishable nature of flowers and the bespoke nature of our arrangements.
If you wish to amend your order (such as changing delivery address, time, or arrangement type), please contact us as soon as possible. While we will endeavour to accommodate changes where practical, this cannot be guaranteed once an order is prepared or out for delivery. Order amendments are subject to availability and cannot always be granted, especially if significant changes are requested close to or on the day of delivery.
Due to the perishable nature of flowers, we regret that returns are not usually possible. In the unlikely event that your delivery does not meet our usual high standards due to substitution, damage in transit, or item omission, please notify us promptly on the day of delivery, providing details and photographic evidence where possible. Our team will investigate issues on a case-by-case basis and offer an appropriate solution, which may include a partial or full refund, re-delivery, or replacement.
Our liability for losses you suffer as a result of us breaching these Terms & Conditions is strictly limited to the purchase price of the product or service you ordered. We are not liable for any indirect or consequential loss or damage, including (without limitation) loss of income, loss of business, loss of profits, or any third-party claims. We do not accept responsibility for any delay or failure to deliver due to circumstances beyond our reasonable control, including but not limited to adverse weather, fire, flood, industrial dispute, or postal delays.
Goods are your responsibility from the time they are delivered to the provided address. Please ensure all delivery details are accurate. We are not liable for unsuccessful deliveries due to incomplete or incorrect information supplied by you at the point of ordering.
By placing an order with us, you confirm that you are legally capable of entering into binding contracts and that you are at least 18 years of age. You agree to provide true, accurate, current and complete information as required for order processing and to maintain and promptly update your information as necessary. Failure to comply with these requirements may result in the suspension or termination of your ability to place orders with us in the future.
All website content, images, product designs, branding, and other intellectual property rights are owned by Flower Delivery White City or our licensors. These materials are made available for personal, non-commercial use only. You may not reproduce, distribute, publicly display, or otherwise use our intellectual property without prior written consent.
We are committed to protecting your privacy and comply with applicable UK data protection and privacy legislation. Your data will be used solely for processing your order, providing customer service, or to improve your shopping experience. For further details on how we store and manage your data, please refer to our Privacy Policy which is available on our website.
We reserve the right to update, revise or replace these Terms & Conditions at any time. Any such changes will become effective immediately upon posting on our website. It is your responsibility to regularly review these Terms & Conditions to remain aware of any updates. Your use of our services following any changes constitutes acceptance of those changes.
These Terms & Conditions and any disputes or claims (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales. Both parties agree that the courts of England and Wales will have exclusive jurisdiction over any such dispute or claim.
If any provision of these Terms & Conditions is determined by a court or regulatory body to be invalid, unlawful or unenforceable, such provision will be severed from the remaining terms, which will continue to be valid and enforceable to the fullest extent permitted by law.
If you have any questions regarding these Terms & Conditions, your order, or wish to make a complaint, please use our customer enquiry form available on our website. Our team is dedicated to providing prompt assistance to all customers in White City and surrounding areas.
These Terms & Conditions constitute the entire agreement between us in relation to the sale and delivery of flowers and supersede any previous agreement or understanding between you and Flower Delivery White City. No variation or waiver of these Terms & Conditions shall be valid unless in writing and agreed by an authorised representative of Flower Delivery White City.
By placing an order and using our flower delivery services in White City, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. We thank you for choosing Flower Delivery White City and look forward to serving you with beautiful and fresh floral arrangements, delivered with care and professionalism.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in White City, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near White City.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
